Appointment attendance/ cancellation
We kindly ask that if you are unable to attend an appointment, you inform us with as much notice as possible (at least 24 hrs). This enables us to reallocate your appointment to another patient. Please call 432 3777. If no or insufficient notice is given, Mark Osmond Dental Clinic reserves the right to charge for the wasted time (a value of up to the total cost of the appointment). In the case of consistent failure to attend appointments Mark Osmond Dental Clinic reserves the right to request a non-refundable payment at the time of booking further appointments. If a patient fails to attend a pre-paid appointment and gives no notice, the pre-paid fee is sacrificed.
If you know you will be late for an appointment, we would ask that you inform us. In this case, we will make every effort to accommodate you. Please call 432 3777.